Terms and Conditions
Terms and Conditions
Welcome to Ardù Creations (Pty) Ltd. These Terms and Conditions govern your use of our website and services. By accessing or making a purchase on our website, you agree to comply with these terms.
General Information
- Company Name: Ardù Creations (Pty) Ltd
- Registered Address: 7 Warran Street, Dellville Park, Pacaltsdorp, George, 6529
- Contact Email: [Insert Email]
These Terms and Conditions apply to all visitors, customers, and users of our website.
Products & Services
- Handcrafted Products: All items are handmade, and slight variations may occur.
- Custom Orders: Personalized items cannot be returned or refunded unless defective.
- Product Availability: We reserve the right to limit or discontinue any product at our discretion.
Orders & Payments
- Placing an Order: Orders must be placed through our website or WhatsApp catalog.
- Payment Methods: We accept EFT, Credit/Debit Card, Payfast
- Order Confirmation: An email confirmation will be sent after payment is received.
- Cancellations: Orders can only be canceled before processing.
Shipping & Delivery
- Processing Time: Orders are processed within 7 business days.
- Shipping Fees: Fees vary based on location and delivery method.
- Delivery Time: Estimated delivery within 5 business days, subject to courier delays.
- Lost/Damaged Items: We are not responsible for lost/damaged parcels once shipped but will assist in resolving issues.
Returns & Refunds
- Eligibility: Returns are only accepted for defective items.
- Timeframe: You must notify us within 7 days of receiving your order.
- Non-Returnable Items: Personalized/custom orders cannot be returned.
- Refund Process: Refunds will be issued to the original payment method after item inspection.
Intellectual Property
- Ownership: All content, images, and designs on our website belong to Ardù Creations.
- Restrictions: No part of our website or products may be copied or reproduced without permission.
Privacy & Data Protection
- Customer Information: We collect personal data only for order fulfillment and communication.
- Data Security: Your information is protected and will not be shared with third parties without consent.
Limitation of Liability
Ardù Creations is not liable for indirect damages, including lost profits or delays beyond our control.
We do not guarantee uninterrupted website access and are not responsible for technical issues.
Amendments to Terms
We reserve the right to modify these Terms and Conditions at any time.
Continued use of our website after updates constitutes acceptance of the revised terms.
Contact Information
For any questions or concerns, please contact us at:
📧 Email: ardu.resin@gmail.com
📍 Address: 7 Warran Street, Dellville Park, Pacaltsdorp, George, 6529
📞 Phone: 073 621 0099
By using our website, you acknowledge that you have read and agree to these Terms and Conditions.
